Important information before submitting your return request
Only orders placed within the last 30 days appear in the dropdown list.
If your order is not visible, it means it exceeds this timeframe and can no longer be processed via this form.
Order error attributable to the customer:
The refund is processed after receipt and inspection of the returned products.
Return shipping costs are the responsibility of the customer.
📸 Photos required if:
The expiration date (DLUO/DLC) is not compliant
The product is damaged and cannot be resold
💰 Refund:
Via the original payment method (Mollie / PostFinance)
or by bank transfer if necessary.